United Continental Holdings’ transition from two computer systems into one appears to be running without major glitches. The cutover occurred on Saturday early morning. Barring some minor incidents, the transition seems to be smooth. Some flights were delayed at United’s hubs in Chicago O’Hare and Washington Dulles.
Under the transition plan, United moved the reservation, frequent flyer and passenger information from United Airlines’ Apollo system to Continental Airlines’ Share system. This is a massive transition because the combined career has about 90 million frequent flyer members.
The combined website seems to function well too. Kudos to United for a job well done.
I think, you are too easy on United on this. My flight out of ORD was delayed and when I call United’s call center, I was put on hold for 1 hour before dropping the call. The website was too slow to respond. Finally, I got the agent on the phone only to know that her system crashed and would not restart. Horrible experience.